is difficult,” says Venturini, “we manage it. There
are never any problems with public safety.” Venice is complicated,
unique, difficult to operate and govern. Its costs are 30 percent
higher than those of other cities. Scalabrin adds: “The bureaucracy
leads to slow decisions. Earlier, the Doge made the decisions;
today, we have many key decision makers,” he says. The power
of the altogether 120 Doge was nearly absolute. They ruled in the
era of the independent Republic of Venice from the 11th century
until its end in 1797, when Napoleon conquered Italy.
“For 20 years, we have been dealing with the question of how
to better organize the limited
space on our ‘main street’, the
Canal Grande,” says Venturini.
He could imagine, for example,
designated time slots for the
transport of goods on the one
hand, and people on the other,
especially in the morning
hours. But above all, he sees
the solution in a continuous
improvement of services.
proposes this for the
ACTV. In customer surveys,
the satisfaction of the residents
of Venice and Mestre is
Essential for this,
for example, is improving the
flow of people on the vaporetti.
“They only have one entry and
exit, which is often blocked by
a lot of luggage.
Here, for example,
we are examining the possibility
of storing luggage on
the roof,” says Scalabrin.
The last customer satisfaction
showed: 83.6 percent of
the respondents were satisfied
with the ACTV’s service, six
percent more than in 2013.
92 percent of the respondents
were satisfied with the safety
the buses, and eight out of ten
rated their cleanliness
as very good. “I am also
with Dussmann Service.
Cleanliness is important
for our image and the city’s as
well. It’s like a business
says Luca Scalabrin.
GLOBAL CLEANING | ISSUE 2017
since 2013, including
water buses and their stops, ferries and
land buses. After an invitation
to tender, which specified better
quality at a lower cost, Dussmann took over the personnel of the
previous provider, who had held the contract
for 20 years. “I like
work culture. It is a high-quality company
offers us cleanliness
around the clock. Together we can create a
to the presidential
praise. The difference
for Scalabrin lies with the periodic
cleaning of the water buses
and land buses, which is now done with high-pressure cleaning
machines. His staff now notices
that everything is significantly
We invite you to
an ice cream at the booth of
at the CMS
exhibition hall 1.2
booth # 103