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Global Cleaning 2014

| FORUM | HEALTH MANAGEMENT Jens Breer, Richard Sinan Managing Föhre, Akdeniz, Director, Managing Liaison Breer Facility Director, Officer and Services, Jeblick Regional Iserlohn. Building Director, Photo: Breer Cleaning/ Dorfner Jeblick Faci - Group, lity Services, Nuremberg. Kaisers - Photo: Dorfner lautern. Photo: Jeblick Keeping co-workers feeling and performing at their best One goal, many ways to get there Occupational disability due to mental stress alone has increased by almost 70 percent between 2004 and 2007. Health management at the workplace: how proactive do you have to be as a responsible employer? Where do you start? Three perspectives from the cleaning industry. Jens Breer, Managing Director, Breer Facilities Services, customer has every right to expect. We found that having an open Iserlohn and honest exchange between employees and customers, but also Not a day goes by without us hearing or reading something about with supervisors, works wonders. We can only understand each the shortage of skilled workers and the dangers of the demographic other’s concerns if we feel part of the same team, and are aware of shift. Of course, businesses can’t be expected to hire or train more the ramifications. What happens if I can’t come to work today? people than needed because the nature of the economic situation Whom might this affect? Who can jump in for me? Being pro active doesn’t allow them to look several years ahead into the future. requires a sense of responsibility and initiative. We can achieve that Employers therefore have to be creative in finding ways to retain by clearly communicating with each other, developing an their best people. Qualification training, seminars and enhancing understanding for each other’s needs and duties, and looking at the health management are all ways of reaching that goal. The health big picture in terms of how individual actions affect the whole and wellbeing of the people working here has always been a top business. The key is to treat everybody with respect and take priority for us. In 2006, we were among the first in the industry their concerns seriously, and communicate that as well. A healthy to participate in the IKK Bonus Program, which involved a free business starts with healthy people. And that starts with being training class for preventing back injuries that was open to all open with each other. employees. A high level of illness-related absences is, unfortunately, not un - Richard Föhre, Managing Director, Jeblick Building common in our industry. We held quite a number of interviews Cleaning/Jeblick Facility Services, Kaiserslautern with our people and we found out why some employees – especially My experience is that work pressures have dramatically increased women, in turns out – kept calling in sick. In many cases, per - in the cleaning industry. The feeling of having to be constantly on sonal circumstances were the cause. Many women, for instance, call at all hours of the day simply wears you down. If you had a have to juggle between the family and the workplace on a daily managerial position in our company, you got a company smart- basis. If, for instance, a child falls ill, our employee can’t come to phone along with a lot of leeway for using it. On the one hand, this work that day. So the employer has to adapt and find a solution, and improved our service responsivenesss; on the other, being reachable facility managers then have to find a replacement at very short all the time, even after business hours, soon turned into a curse for notice. It leads to a domino effect that impacts everybody down our co-workers. the chain, and you have to react quickly to deliver the service the For their own protection, we instituted new guidelines: two hours 12 GLOBAL CLEANING | April 2014  


Global Cleaning 2014
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